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Manage emergencies by automating response processes

Learn how to catch signals and decode information to make your action predictive and proactive.

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Omnichannel meets artificial intelligence

Make your contacts' Customer Experience unique with an Omnichannel Contact Center in the Cloud

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The always connected Contact Center

Thanks to full web VPN Free solutions

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The intelligent platform for contact center

#phones

an Omnichannel platform, supported by the most modern Artificial Intelligence technologies, able to manage simultaneously the communication between the different contact channels.

#phones
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Manage emergencies by automating response processes

Alarm Communication System

The platform is designed to provide unified event and emergency management that triggers pre-defined intervention and recovery procedures, automates the management of all related communications and monitors activities.

ACS minimizes errors and facilitates the sharing of information that contributes to a fast and effective management process.

Alarm Communication System
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Pay per use


#phones, in Pay Per Use mode, allows you to have a Cloud solution including national, international and toll-free telephone numbers, which ensures maximum flexibility without investing in infrastructure, minimizing the costs of each contact, paying only the actual use of services.

Thanks to the dedicated portal it will always be possible to monitor the progress of your Customer Service and manage traffic peaks in a simple and automatic way.

Pay per use

SUCCESSFUL CASES

Ensure ongoing online assistance through the use of a multimedia platform

A Contact Center with an internal and external Help Desk component for various locations

Facilitate citizens' access to healthcare services by taking advantage of technological potential

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IFM Infomaster has been certified as a PCI DSS Version 3.2.1 Service Provider by a QSA (Qualified Security Assessor) recognized by the PCI Security Standards Council.
Developed by the major payment card issuers, American Express, Discover, JCB, Mastercard and Visa, the Payment Card Industry Data Security Standard (PCI DSS) establishes measures to ensure data protection and security processes consistent with financial transactions. PCI DSS compliance is a requirement for all merchants who process payment card data.
For further information you can contact us at the following email address pcidss@ifmgroup.it