Manage emergencies by automating response processes
Learn how to catch signals and decode information to make your action predictive and proactive.
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an Omnichannel platform, supported by the most modern Artificial Intelligence technologies, able to manage simultaneously the communication between the different contact channels.
The platform is designed to provide unified event and emergency management that triggers pre-defined intervention and recovery procedures, automates the management of all related communications and monitors activities.
ACS minimizes errors and facilitates the sharing of information that contributes to a fast and effective management process.
#phones, in Pay Per Use mode, allows you to have a Cloud solution including national, international and toll-free telephone numbers, which ensures maximum flexibility without investing in infrastructure, minimizing the costs of each contact, paying only the actual use of services.
Thanks to the dedicated portal it will always be possible to monitor the progress of your Customer Service and manage traffic peaks in a simple and automatic way.
An Omnichannel Cloud Contact Center Management
IFM Infomaster has been certified as a PCI DSS Version 3.2.1 Service Provider by a QSA (Qualified Security Assessor) recognized by the PCI Security Standards Council.
Developed by the major payment card issuers, American Express, Discover, JCB, Mastercard and Visa, the Payment Card Industry Data Security Standard (PCI DSS) establishes measures to ensure data protection and security processes consistent with financial transactions. PCI DSS compliance is a requirement for all merchants who process payment card data.
For further information you can contact us at the following email address pcidss@ifmgroup.it
IFM Infomaster
Street V maggio, 81 16147 Genova Italia
Phone: +39 010 3747811
Email: marketing@ifmgroup.it
VAT 03286860105
