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Increase your sales

To increase telephone sales, IFM Infomaster develops systems and solutions that offer savings on Contact Centre management, to automate the traditional means of acquiring orders, and to accelerate the phase of recognising contacts that are useful for the company.

 

Pay per Use

The revolution of payment by usage

Pay-per-Use is a new and convenient paradigm for handling Contact Management Systems. We decided to offer this to our customers as a win-win solution, confident that their gain is also ours.

It is especially with #Phones, the cutting-edge system developed by IFM Infomaster, that pay-per-use offers an added value to the company's need to contain the costs of its Contact Centre without having to give up maximum performance

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How it works

Pay-per-use means IFM Infomaster technology can be utilised free of charge, especially in the Cloud, yet the possibility of installing it locally (on-premises) is still an option. The company only pays for the actual telephone traffic generated in relation to its direct customers or - in the case of outsourcers - with third party customers. By connecting to the ifmcommunications.it website, it is possible to consult both the traffic and costs charged in real time, so as to constantly and transparently be aware of profit margins.

THE ADVANTAGES

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Zero investments in technological infrastructure

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Overall savings on Contact Centre fees

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No periodic management and maintenance dues

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Transparency on costs based on actual usage

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Flexible usage

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System scalability

Who it’s for

Due to its extreme adaptability, Pay-per-Use can be profitably adopted by companies of any size and in any sector. In particular:

  • Multinationals and large companies
  • Micro, small and medium enterprises (MSMEs)
  • Outsourcers specialised in outbound and inbound activities
  • Public administration

Auto Verbal Order

Acquire and validate orders by telephone with one click

Auto Verbal Order (AVO) offers automatic management of all components of the so-called "Verbal Order".

As part of teleselling activities, outbound Contact Centres provide for the registration of telephone dialogue, during which the economic transaction takes place, so as to guarantee the validity of the contract between the parties. During the Verbal Order, consent is obtained and the purchaser agrees to the contractual conditions. It is usually a human operator who handles this, which involves a subsequent phase in which the validity of the previous transaction is analysed. With AVO, none of this necessary.

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How it works

AVO automates the voice order acquisition process and does not require the subsequent validation phase. In this way, the operator no longer has to deal with reciting the terms and acquiring consent, as it is the system itself that operates in text-to-speech mode, including all the variables (yes, no, I approve, I consent, etc.) given that it is capable of identifying and processing the human voice through Automatic Speech Recognition (ASR).

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THE ADVANTAGES

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Greater quality in reading the script, not being subject to the ability of the individual reader to render it more or less comprehensible

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Simplicity of use for the operator, who can activate it at any time whilst concentrating on added-value activities for the Contact Centre

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Time savings
for the operator during the consent acquisition phase

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Time savings for the subsequent validation of the Verbal Order

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Improved transparency in the transaction, being less susceptible to disputes down the road

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Perfect integration with #Phones and its Pay-per-Use method

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The option to integrate with any Contact Centre system utilised by the company

Who it’s for

AVO can save significant amounts in operator costs. It is especially outsourcers who can reap the benefits of adopting it. In any case, all companies that offer products or services sold via telephone can find a powerful tool in AVO, able to render the order acquisition procedure more efficient.

Mobile Voicemail Detection

Those precious seconds before the answering service is activated

Mobile Voicemail Detection (MVD) is the technology entirely developed by IFM Infomaster able to decrypt - in less than 2 seconds - whether the call to a mobile number is going to be transferred to an answering machine. The algorithm behind MDV adopts a signal prophecy system that interrupts the call very quickly, prior to being taken to the answering service.

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How it works

A third of the calls made by the Contact Centres to mobile telephones and smartphones are diverted to answering services. This causes a great loss of time for operators, being forced to spend a few precious seconds during this recognition phase. MVD, connected to #Phones, stops the call in an instant, before being sent to the preset answering service of the various operators.

Furthermore, since it permits a significant amount of data to be gathered in a precise manner, not being subject to the discretion of the human employee, it makes such information available in view of predictive dialling, so as to maximise the probability of calls being answered.

IMMEDIATE ADVANTAGES

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Time savings for the operator

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Cost savings

per spoken minute

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Increased efficiency and effectiveness

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Increased answered telephone traffic

 ADVANTAGES IN THE MEDIUM-TERM

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Creation of "clean" lists, without any numbers that are non-existent or which contain errors

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Perfection of predictive dialling algorithms on a certain statistical basis

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Continuous improvement on the basis of the machine learning systems applied

Who it’s for

Anyone who carries out telemarketing activities can benefit from MDV. Not only the large-scale outsourcers, but also those providing even just a single service, specifically because no investments are required. In fact, MDV is a function foreseen for #Phones and is used in Pay-per-Use mode.