Who is RobBot? An intelligent virtual assistant born from the integration of the #Phones platform with the main Artificial Intelligence engines.
Who is RobBot? An intelligent virtual assistant born from the integration of the #Phones platform with the main Artificial Intelligence engines.
RobBot was born out of the need to create an intelligent contact centre in which bots and operators work in synergy to guarantee increasingly efficient customer service. Thanks to RobBot, it is possible to guarantee 24/7 customer assistance, manage multiple requests at the same time and lighten the workload of operators by providing immediate responses to the most frequent requests.
RobBot is not just another chatbot! In fact, the integration with #Phones allows the customer to interact with an operator whenever he wants.
RobBot is a multi-channel virtual assistant, in fact we can interact with it both through the voice and the textual channel. If the voice channel is chosen, the Speech-To-Text and Text-To-Speech engines are used for speech analysis. For the textual channel, integrations with the main instant messaging channels are available.
RobBot can be implemented through the following channels:
The Dashboards developed by IFM Infomaster not only provide a real time view of the interactions managed by RobBot, but also allow to:
Thanks to the integration with the platform for Contact Center #phones, it is possible to carry out escalation to a human agent at any time during the interaction with RobBot. Both for the voice channel and for the text channel it is possible to activate the following types of escalation:
Thanks to the full intellectual property of the product, designed and developed entirely by IFM Infomaster, it is possible to customize many aspects of RobBot. Among the main customizations it is possible to:
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