The digital revolution has conferred significant innovations in transport and logistics, both for the sector and supply chain management models for all types of companies. From the introduction of the IoT (Internet of Things) apparatus to machine learning algorithms, through to the connection to corporate management, the communication systems that connect employees and customers have been integrated with the workflow tracking systems. This has triggered a virtual circle between people and things without a solution of continuity.
This is precisely what our Contact Management System achieves, not being limited to managing contact with customers but inspired on a principle based on which every event, of any nature (communication, alert, input), can be inserted in an ordered and concatenated series. This has practical implications for transport and logistics companies (and not only) faced with complex correlations that include: multidirectional and multi-channel information; reports coming from people and systems; escalation and risk management; process automation combined with individual events; production of inherent reports. All of these actions do not exclude the typical contact centre functions but are rather added to them. Simply imagine, for example, how they can be applied in contexts such as cruise ships where - thanks to our solution - failure notifications, berth reservations, alerts to personnel and customers, and alarms are all managed with a single instrument or via a set of integrated tools and technologies.